Get in Touch
If you have an issue or question that requires immediate assistance, you can email sales@beyondbuilt.co.za and a Customer Service representative will assist.
Multiple Ways to Connect
Choose the method that works best for you
Live Chat
Get instant support from our team
Chat with us on WhatsApp
- Available during business hours
Email Support
Send us a detailed message
sales@beyondbuilt.co.za
- Response within 2 hours
Send Us a Message
Get to Know Us Better
Our Location
South Africa Serving customers nationwide
Business Hours
Monday – Friday: 8:00 AM – 4:00 PM
Saturday: Closed
Sunday: Closed
Public Holidays: Closed
FAQS
Answers to some common questions
01. How are the products shipped?
All orders are shipped discreetly across South Africa to ensure your privacy.
You can choose between two shipping options at checkout:
- Express Delivery – 1–2 business days — R150
- Economy Delivery – 2–5 business days — R100
Tracking details will be provided once your order is dispatched.
02. What payment methods do you accept?
We currently accept the following payment methods:
- EFT (Electronic Funds Transfer)
- Cash Deposits
- Bitcoin (BTC)
Please use your order number as the payment reference to avoid any delays in processing.
03. My items arrived damaged or incorrect — what should I do?
If your order was damaged or incorrect, please email us at sales@beyondbuilt.co.za with your order number as the subject line.
Include:
- A description of the damaged or incorrect items
- Photos of the items and packaging, if possible
We’ll review your case and get back to you with the best resolution.
Important:
Please keep all original packaging intact so we can arrange a return collection if needed.
04. How can I place an order?
All orders are placed directly through our website to ensure quick and secure processing.
- Browse and select your products
- Add them to your cart
- Proceed to checkout
- Choose your preferred payment method — EFT or Bitcoin (BTC)
Once your payment is confirmed, we’ll begin processing your order right away. If you need any help along the way, we’re here for you!
05. Are your products genuine and safe?
Absolutely. We only supply high-quality, genuine products from trusted sources within South Africa.
Every item we offer is carefully selected to meet our standards for safety, effectiveness, and reliability.
Your wellness and results are our top priority
06. How can I contact customer support?
You can reach our support team via email at sales@beyondbuilt.co.za or through our contact form on the website.
07. Can I track my order?
Yes, absolutely! Once your order is shipped, we’ll provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package and stay updated on its estimated delivery date. If you have any issues with tracking your order, feel free to reach out to our support team for assistance.